Do the following:
- Run ..\Apex One\PCCSRV\Admin\Utility\PLM\PLMSetup.exe then click Next.
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- Choose Remove to uninstall Plug-in Manager.
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- Click Next > Remove.
- Wait until the uninstallation process is completed, then click Finish.
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- Open Registry Editor and check if the Trend Micro Plug-in Manager key is deleted.
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54} - Run PLMSetup.exe again then click Next.
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- Click Install to begin the installation.
- Once the installation process is completed, click Finish.
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- Log in to the Apex One web console then check if PLM was installed successfully by going to Logs > Server update.
For more Apex One related web console troubleshooting steps, please refer to the following KB articles:
- Recreate OSCE virtual directory by following the instructions under Option B of Recreating Virtual Directory for OfficeScan (OSCE).
- Reset PHP_via_FastCGI permission by instructions in the following KB (i.e. Go to the Summary screen...): "Server Error" or "PHP Error" appears on the Summary Page of the OfficeScan management console.
- Dashboard errors because of PHP Permission issue in OfficeScan (OSCE).