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Do the following:

  1. Run ..\Apex One\PCCSRV\Admin\Utility\PLM\PLMSetup.exe then click Next.

    Uninstall

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  2. Choose Remove to uninstall Plug-in Manager.

    Remove

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  3. Click Next > Remove.
  4. Wait until the uninstallation process is completed, then click Finish.

    Uninstall Complete

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  5. Open Registry Editor and check if the Trend Micro Plug-in Manager key is deleted.
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54}
  6. Run PLMSetup.exe again then click Next.

    Install PLM

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  7. Click Install to begin the installation.
  8. Once the installation process is completed, click Finish.

    PLM Installation Complete

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  9. Log in to the Apex One web console then check if PLM was installed successfully by going to Logs > Server update.
     
    If you encountered the page below when accessing the Plugins, wait for some minutes for the programs to display.

    PLM Note

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For more Apex One related web console troubleshooting steps, please refer to the following KB articles: