Steps

For customers who have not yet applied OSCE 11.0 SP1 Patch 1 before, please download the updated package from the Download Center:

Package SHA256 checksum: A22371C08655DCD85DC252881D517AEA02219DE5A4B6B319A6589BA9DC6A26B0

For customers who have applied the previous package published on December 1:

If there is no Vista/2008(non-R2) in managed endpoints, please ignore this fix.
If endpoints have not yet been deployed to Vista/2008(non-R2), apply Hot Fix Build 6252 (Readme) before further deployment.
If endpoints of Vista/2008(non-R2) are already affected, apply Hot Fix Build 6252 (Readme) on the OSCE server and then execute the “AutoPcc.exe –f” command on affected endpoints to force it to download.

OfficeScan (OSCE) 11.0 Service Pack 1 (SP1) Patch 1 (EN) TmListen fails to start on Windows Vista/Server 2008 endpoints

OfficeScan11.0

Last updated: 2021/10/10

Solution ID: KA-0006994

Category: Troubleshoot

It has been reported that TmListen in OfficeScan 11.0 SP1 Patch 1 (EN) fails to start up on Windows Vista / Server 2008 (non-R2) endpoints.

Windows Server 2008 R2 and other platforms were not impacted.

Trend Micro has corrected this package on December 14, 2016.

Symptom

When this issue occurs, the user will encounter Error 577 while trying to launch the OfficeScan NT Listener service on affected platforms.

Trend Micro has corrected this package on December 14, 2016.

For customers who have not yet applied OSCE 11.0 SP1 Patch 1 before, please download the updated package from the Download Center:
Package SHA256 checksum: A22371C08655DCD85DC252881D517AEA02219DE5A4B6B319A6589BA9DC6A26B0
For customers who have applied the previous package published on December 1:
- If there is no Vista/2008(non-R2) in managed endpoints, please ignore this fix.
- If endpoints have not yet been deployed to Vista/2008(non-R2), apply Hot Fix Build 6252 (Readme) before further deployment.
- If endpoints of Vista/2008(non-R2) are already affected, apply Hot Fix Build 6252 (Readme) on the OSCE server and then execute the “AutoPcc.exe –f” command on affected endpoints to force it to download.

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