When you go to Directories > Products from the Apex Central web console, you have your Apex One server managed under the Local Folder > New Entity folder.
Newly registered Apex One server is automatically placed by default in the New Entity folder. As a result and by design, the policies will not apply to any Trend Micro products under the default folder.
Checking the Policies > Policy Management. You will see the following blue banner:
Click the image to enlarge.
To address the issue, you will need to create a new container. Do the following:
- From the Apex Central Console, go to Policies > Policy Management > Manage Product Directory.
As an alternative, you can go to Directories > Products > Directory Management.
- Click Add Folder to create a new container, and provide a display name (e.g. APEX).
- From the default folder, drag the Apex One display name to the newly-created folder, then click Save.
- Go back to the Policy Management page and check if the Apex One agents can be selected under the new container.
For a complete overview over all needed requirement to deploy policies from Apex Central to it’s connected entities, refer to the following article: Policy management requirements for Apex Central.