Views:

To resolve this issue:

  1. Access the Licensing Management Platform.
  2. Go to the Users & Licenses > Customers > [Company Name] > Licenses tab.
  3. Select the <Product/Service> that is not showing up from the managed product list in Remote Manager.
  4. Make sure that the desired Product/Service is enabled/checked.
     
    [Company Name] refers to the actual company name. Ex. Trend Micro Inc.
    <Product/Service> refers to the product/service with the issue. Ex. Trend Micro Hosted Email Security

  5. Once the product/service is enabled, you can now view, manage, and access the service console from Remote Manager's Customers > Customer Name > Products tab.
Keywords: product not showing,product not appearing,product not synchronizing,service not synchronizing,service not appearing,service not showing,managed product list