To resolve the issue:
- On the Deep Security Manager console, go to Event-Based task.
- Delete an event-based task related to activation.
- Stop the Deep Security Manager service.
- Go to your SQL server and open the DSM database. Make sure to back up the database first.
- Execute the following SQL command to query the ongoing tasks:
select * from managerjobs where CompletedDate is NULL;
- Run the command below to clear the unfinished tasks:
delete from managerjobs where CompletedDate is NULL;
- Check if the jobs or tasks disappear from the console's status bar. If not, run the following command:
DELETE FROM dbo.managerjobs
- Start the Deep Security Manager service and check the agent status.