If a user composing an email chooses the "Do not forward option" from Options > Permission, Cloud App Security cannot scan the contents of the email message.

If multi-factor authentication (MFA) is enabled on Office 365 services, Cloud App Security cannot support the automatic provisioning of Exchange online, SharePoint online and OneDrive for Business. To complete provisioning, either disable MFA or use the manual provisioning procedure.

This issue does not affect Box, Dropbox, and Google Drive.

After registering Cloud App Security, newly added users does not appear immediately on the Exchange policy configuration page.

Press Click here if you do not see new users when you create/update the Exchange Online policy. The page automatically updates after Cloud App Security synchronizes with Active Directory once per day.

After registering Cloud App Security, newly added SharePoint sites will not immediately appear on the SharePoint policy configuration page.

Press Click here if you do not see new sites when you create/update the SharePoint Online policy. The page automatically updates after Cloud App Security synchronizes with SharePoint Online once per day.

After registering Cloud App Security, newly added Online Storage (OneDrive for Business, Box, Dropbox or Google Drive) users does not immediately appear on their respective policy configuration page.

Press Click here if you do not see the new OneDrive for Business, Box, Dropbox or Google Drive users when you create or update the OneDrive for Business, Box, Dropbox or Google Drive policy. The page automatically updates after Cloud App Security synchronizes with OneDrive for Business, Box, Dropbox or Google Drive once per day.

When installing the Cloud App Security application from the G Suite Marketplace as instructed in Provisioning a Service Account for Google Drive you might encounter an internal error in Step 1 when you confirm for authorization. Ignore this error because it will not affect Cloud App Security's functionality. Close the error page and continue your installation.