To resolve the issue, check if iDLP was installed properly:
- Verify whether Trend Micro OfficeScan Data Protection Service is installed.
- Verify whether the dsagent.exe process is running.
- Check whether the following registry keys were created properly:
- For 32 bit client:
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite - For 64 bit client:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite
- For 32 bit client:
If iDLP was not installed properly, reinstall it via any of the options below:
Option 1:
- On the management console, go to Agent > Agent Management.
- Choose the problematic client ‘MIBACKUPHD’.
- Click Setting > Additional Service Settings.
- Make sure that "Enable service on the following operating systems" under Data Protection Service is checked.
- On the client side, manually update by clicking Update.
- After updating the client, check if Trend Micro OfficeScan Data Protection Service and dsagent.exe exist.
Option 2:
- Unload the OSCE agent.
- Modify the following registry keys on the agent:
- For 32 bit client:
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite - For 64 bit client:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite- Change "version_main"="6.0.1334" to "1.0.0".
- Change "version_3rd"="6.0.1193" to "1.0.0".
- For 32 bit client:
- Click Update now on the agent UI.
If the issue is not resolved, please contact Trend Micro Technical Support for further assistance.