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To resolve the issue, check if iDLP was installed properly:

  • Verify whether Trend Micro OfficeScan Data Protection Service is installed.
  • Verify whether the dsagent.exe process is running.
  • Check whether the following registry keys were created properly:
    • For 32 bit client:
      HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite
    • For 64 bit client:
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite

If iDLP was not installed properly, reinstall it via any of the options below:

Option 1:

  1. On the management console, go to Agent > Agent Management.
  2. Choose the problematic client ‘MIBACKUPHD’.
  3. Click Setting > Additional Service Settings.
  4. Make sure that "Enable service on the following operating systems" under Data Protection Service is checked.
  5. On the client side, manually update by clicking Update.
  6. After updating the client, check if Trend Micro OfficeScan Data Protection Service and dsagent.exe exist.

Option 2:

  1. Unload the OSCE agent.
  2. Modify the following registry keys on the agent:
    • For 32 bit client:
      HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite
    • For 64 bit client:
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite
      • Change "version_main"="6.0.1334" to "1.0.0".
      • Change "version_3rd"="6.0.1193" to "1.0.0".
  3. Click Update now on the agent UI.

If the issue is not resolved, please contact Trend Micro Technical Support for further assistance.

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