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The issue occurs when IWSVA attempts to access a website with 2 connections.

To resolve this, enable IWSVA to tunnel the HTTPS connection when it cannot retrieve the server name from the client hello packet using the following procedure:

  1. Open the /etc/iscan/intscan.ini file using a text editor.
  2. Locate the following key under the https-scanning section and set its value to "yes".

    client_hello_no_host_tunnel=yes

     
    The default value is "yes". To disable the feature, set client_hello_no_host_tunnel=no".
  3. Save the changes and close the file.
  4. Restart the IWSVA services using the following command:

    /etc/iscan/rcIwss restart