To change the log level to "DEBUG":
- Log in to the AC Server machine.
- Double-click TMACServerServicew.exe found in %ProgramFiles%\Trend Micro\Endpoint Application Control\AcServer\bin folder.
- Go to Logging tab and change the level to "DEBUG".
- Click Apply to save the new settings.
- Go back to General tab and click Stop/Start to begin logging of service events.
- Go to %ProgramFiles%\Trend Micro\Endpoint Application Control\AcServer\logs and collect the following:
- commons-daemon.YYYY-MM-DD.log
- tmacserverservice-stderr.YYYY-MM-DD.log
- catalina.YYYY-MM-DD.log
- Repeat Step 3 to change the log Level back to "Information".
- Contact Trend Micro Technical Support and submit the collected logs for analysis.