Summary
The following error message appears in the Apex One or Apex Central web console:
Click the image to enlarge.
HTTP Error 500.0 - Internal Server Error (Error Code 0xffffffff)
The FastCGI process exited unexpectedly
You receive the following error when you run the following command:
- For Apex One: C:\Program Files (x86)\Trend Micro\Apex One\PCCSRV\PLM\PHP> php -v
- For Apex Central: C:\Program Files (x86)\Trend Micro\Control Manager\PHP> php -v
PHP Warning: 'vcruntime140.dll' 14.0 is not compatible with this PHP build linked with 14.16 in Unknown on line 0
When checking C:\ApexCentral_Installation\ApexCentral_Installation_Logs_<timestamp>\ApexCentral_<timestamp>_###_ApexCentralMSI.log, you will see the following error:
STDERR>>error:PHP Warning: 'vcruntime140.dll' 14.0 is not compatible with this PHP build linked with 14.16
PHP 7.4.X requires Microsoft Visual C++ Redistributable 2019. To fix the compatibility issue, do the following:
- Check if Microsoft Visual C++ Redistributable 2019 x86 and x64 are BOTH installed. If Microsoft Visual C++ Redistributable 2019 x86 and x64 are not installed, please install them.
For reference: Visual C++ Redistributable for Visual Studio 2019.
- Restart Trend Micro Apex One Master Service, IIS Admin Service, and World Wide Web Service.
If issue persists, please contact Trend Micro Technical Support for assistance.
