Summary
When accessing the OSCE dashboard, you receive the following error:
HTTP Error 500.0 - Internal Server Error
An unknown FastCGI error occurred
Upon checking the Application Event Viewer logs, it shows the following:
“Activation context generation failed for "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\PLM\PHP\php-cgi.exe". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.”
Based on the Application Event Viewer log, the issue happens because it cannot find dependency Microsoft.VC90.CRT.
To resolve this issue:
- Download and install Microsoft Visual C++ 2008 Redistributable version x86 in the OfficeScan server.
- Reboot the OfficeScan server and verify the result.