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In such situation, you may do the following changes in ICRCHdler.ini file to change the behavior of Smart Scan:

  1. Create a new file named ICRCHdler.ini in /opt/trend/imss/bin folder if it doesn't exist:

    # touch /opt/trend/imss/bin/ICRCHdler.ini

  2. Change the owner and permission of this file.

    # chown imss:imss /opt/trend/imss/bin/ICRCHdler.ini
    # chmod 755 /opt/trend/imss/bin/ICRCHdler.ini

  3. Edit the content of this file, add the following line in ICRCHdler.ini.

    [Default]

    TaskTimeout=5000

  4. Restart IMSVA services:

    # /opt/trend/imss/script/imssctl.sh restart

After this, the query time out value will become 5 seconds. If the user's network is not stable, this solution will probably solve the time out issue.