The list below contains the address and port that should be allowed from the firewall:
- ddi50-p.activeupdate.trendmicro.com:443
- grid-global.trendmicro.com:443
- ddaaas.trendmicro.com:443
- ddi500-en-domaincensus.trendmicro.com:443
- ddi500-en-census.trendmicro.com:443
- licenseupdate.trendmicro.com:443
- rest.mars.trendmicro.com:443
- ddi50-en-f.trx.trendmicro.com:443
- intelliconnect.trendmicro.com:443
- ddi50-retroscan.trendmicro.com:443
- ddi500-en.fbs25.trendmicro.com:80
- ddi50-threatconnect.trendmicro.com:443
- ddi5-0-en-wis.trendmicro.com:443
- ddi5-0-en.url.trendmicro.com:443
It is highly recommended to test communications with Trend Micro backend services via the Network Service Diagnostics feature.
To run the Network Service Diagnostics:
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Go to https://DDI_IP/html/troubleshooting.htm and click Network Service Diagnostics.
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Select one or more more enabled services by ticking the checkboxes next to the Service column then click Test.
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Wait for the connection test to complete and view the test results on the Result column.
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