Views:

The list below contains the address and port that should be allowed from the firewall:

  • ddi50-p.activeupdate.trendmicro.com:443
  • grid-global.trendmicro.com:443
  • ddaaas.trendmicro.com:443
  • ddi500-en-domaincensus.trendmicro.com:443
  • ddi500-en-census.trendmicro.com:443
  • licenseupdate.trendmicro.com:443
  • rest.mars.trendmicro.com:443
  • ddi50-en-f.trx.trendmicro.com:443
  • intelliconnect.trendmicro.com:443
  • ddi50-retroscan.trendmicro.com:443
  • ddi500-en.fbs25.trendmicro.com:80
  • ddi50-threatconnect.trendmicro.com:443
  • ddi5-0-en-wis.trendmicro.com:443
  • ddi5-0-en.url.trendmicro.com:443

It is highly recommended to test communications with Trend Micro backend services via the Network Service Diagnostics feature.

To run the Network Service Diagnostics:

  1. Go to https://DDI_IP/html/troubleshooting.htm and click Network Service Diagnostics.

    Go to Network Service Diagnostics

    Click image to enlarge

  2. Select one or more more enabled services by ticking the checkboxes next to the Service column then click Test.

    Click Test

    Click image to enlarge

  3. Wait for the connection test to complete and view the test results on the Result column.

    View results on Result column

    Click image to enlarge

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