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According to current investigations, the issue happens when the following criteria are met:

  • OSCE agent build is 1737
  • OSCE agent is using Update Agent as update source
 
If OSCE agents are getting updates from the OSCE server, then it is not impacted. There is no need to do an agent rollback.
 
The repacked Critical Patch 1737 (Critical Patch 1737_r1) is now available in the Download Center. The direct links can be found in this KB article: OfficeScan (OSCE) XG Critical Patch 1737 is now available in the Download Center.

For support assistance, please contact Trend Micro Technical Support.

Keywords: Critical Patch 1737,CP 1737,CP1737,1737,scan issue,DBserver.exe,Update Agent,update source