Solution

Customers who did not apply CP 6442 are advised to apply CP 6442_r1 instead.

Customers who installed CP 6442 may follow the steps below to recover the customized iDLP template:

Open Command Prompt on the OSCE server.
Execute the following command (in one line):
Svrsvcsetup.exe -migrateDlpTemplate "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\CriticalPatch_B6442\Private\DlpClc.xml" "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\private\DlpClc.xml" 11 1

Once the command is applied successfully, there is no need to install CP 6442_r1.

iDLP template migration issue in OfficeScan (OSCE) 11.0 Service Pack 1 (SP1) Critical Patch (CP) 6442

OfficeScan 11.0

Last updated: 2025/05/08

Solution ID: KA-0007964

Category: Configure , Troubleshoot

It has been reported that OSCE 11.0 SP1 CP 6442 contains an iDLP template migration issue that causes all customized DLP templates to be removed.

CP 6442 is the localized version of CP 6426 (EN/JP). The English and Japanese versions were not affected.

The iDLP template migration issue happens when the criteria below are met:

Solution

Customers who did not apply CP 6442 are advised to apply CP 6442_r1 instead.
Customers who installed CP 6442 may follow the steps below to recover the customized iDLP template:
1. Open Command Prompt on the OSCE server.
2. Execute the following command (in one line):
  Svrsvcsetup.exe -migrateDlpTemplate "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\CriticalPatch_B6442\Private\DlpClc.xml" "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\private\DlpClc.xml" 11 1
Once the command is applied successfully, there is no need to install CP 6442_r1.

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