Information about the Agent Debug Tool for OfficeScan/Apex One

OfficeScan XG , OfficeScan 11.0 , Apex One as a Service All

Last updated: 2025/05/08

Solution ID: KA-0007990

Category: Configure , Troubleshoot , Deploy , Update

The Agent Debug Tool for OfficeScan/Apex One may help in the following situations:

You encounter performance issues or third-party app compatibility issues/conflicts with an installed Officescan/Apex One agent.
Your OfficeScan/Apex One agent is shown as "Offline" on the System Tray.
Your OfficeScan/Apex One agent components are not up-to-date
You have an update issue with the OfficeScan/Apex One agent.
You have a general issue with OfficeScan/Apex One installed and you cannot distinguish which component is the root cause.
You need a software that can help record the reproducing steps of an issue into a video.
You want to enable/collect a specific OfficeScan/Apex One module's debug log, system information, environment information, etc.

If you have one of the above problems or are in one of the aforementioned situations, you may use the Agent Debug Tool for OfficeScan/Apex One.

You need to contact with Trend Micro Technical Support to get a copy of this tool, which is a troubleshooting assistant.

The Agent Debug Tool for OfficeScan/Apex One is capable of the following:

Narrowing down Root Cause Module
Enabling and collecting Module Debug Log
Collecting system/product information similar to the Case Diagnostic Tool (CDT) Tool
Basic troubleshooting for offline agent issues and update issues
Screen recording: MP4 video recording for issue replication
Real-time monitoring of OfficeScan service/driver status
Others

Below is the Agent Debug Tool's main user interface (UI):

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