The error message shows when using domain user to login to the Microsoft SQL Server during installation or upgrade. Below are the workarounds to prevent the error.
Installation
When installing a new Deep Security Manager 10.3, do the following:
- Specify the SQL server's FQDN hostname on the Hostname field.
- Click Advanced button.
- On the SQL Server Advanced Options window, specify the FQDN domain on the Domain field.
Upgrade
When upgrading to Deep Security Manager 10.3, do the following:
- Before upgrading, set the following parameters in C:\Program Files\Trend Micro\Deep Security Manager\webclient\webapps\ROOT\WEB-INF\dsm.properties file:
database.SqlServer.server=<sql_server_fqdn_hostname>
database.SqlServer.domain=<domain_fqdn>Below is an example:
database.SqlServer.server=WIN-8C72DBHR866.euct4.local
database.SqlServer.domain=euct4.local - Run the Deep Security Manager 10.3 installer.
- Choose Upgrade when prompted.