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To update an airgapped or internal TMCM/Apex Central, follow the steps below:

  1. Run update on internet-facing TMCM/Apex Central.
  2. Copy the Activeupdate folder from ..\Trend Micro\Control Manager\WebUI\Download to the local drive of the internal or airgapped TMCM/Apex Central (e.g. c:\Activeupdate).

    ActiveUpdate folder

  3. Configure Airgapped TMCM/Apex Central to download from “c:\activeupdate”.

    Manual Download

After specifying the download source for the internal or airgapped TMCM/Apex Central, the update will work.

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