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You can use a script file to load or unload the TMSM Agent.

To unload:

  1. Contact Trend Micro Technical Support to get a copy of the script file.
  2. On the Mac machine desktop, place the "unload.sh" file.

  3. Open terminal.app then run the following command:

    sudo su cd <path of the unload.sh script> ./unload.sh

    For example:
    sudo su cd Desktop ./unload.sh

 
After unloading the TMSM Agent, the t-ball icon will still be on the tray.
 

To reload:

  1. Open terminal.app and run the following commands:

    sudo su cd <path of the unload.sh script> ./load.sh

    For example:
    sudo su cd Desktop ./load.sh
    ./load.sh

To unload:

  1. Download the Unload WorryFree agent app.
  2. Double-click or extract the zip file.
  3. Run the Unload Worry-Free agent app.
 
After running the Unload app, the t-ball icon will disappear on the tray.
 

To reload:

  1. Download the Load WorryFree agent app.
  2. Double click or extract the zip file.
  3. Run the Load Worry-Free agent app.

For instructions to unload the Security Agent in Windows, refer to Unloading the Security Agent of Worry-Free Business Security Services (WFBS-SVC)

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