- Open the EAC Agent MSI log (e.g. AcAgentSetup_x64.log) and look for the EAC Agent Product ID.
- Open Registry Editor (regedit.exe) and go to the following registry key:
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\
- Search the EAC Agent Product ID (e.i. "{CA94574A-9591-4278-9269-0F5FB01FF8A4}") found in step 1.
- Expand the Product Folder Key and go to the SourceList Sub-key.
- Take note of the PackageName REG_SZ value.
- Do either of the following before upgrading the agent:
- Change the filename of the EAC Agent MSI Installer to the PackageName found in the SourceList sub-key.
- Change the PackageName found in the SourceList sub-key back to the default EAC Agent MSI Package (e.i. "AcAgentSetup_x64.MSI" or "AcAgentSetup_x86.MSI").
For assistance, you may call our Technical Support Hotline.