Views:
  1. Open the EAC Agent MSI log (e.g. AcAgentSetup_x64.log) and look for the EAC Agent Product ID.

    EAC Agent Product ID

  2. Open Registry Editor (regedit.exe) and go to the following registry key:

    \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\

  3. Search the EAC Agent Product ID (e.i. "{CA94574A-9591-4278-9269-0F5FB01FF8A4}") found in step 1.

    Search EAC Product ID

  4. Expand the Product Folder Key and go to the SourceList Sub-key.

    SourceList sub key

  5. Take note of the PackageName REG_SZ value.
  6. Do either of the following before upgrading the agent:
    • Change the filename of the EAC Agent MSI Installer to the PackageName found in the SourceList sub-key.
    • Change the PackageName found in the SourceList sub-key back to the default EAC Agent MSI Package (e.i. "AcAgentSetup_x64.MSI" or "AcAgentSetup_x86.MSI").

For assistance, you may call our Technical Support Hotline.

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