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To resolve this issue, replace the SystemConfiguration.xml file:

  1. Stop the Trend Micro Control Manager/Apex Central Service.
  2. Get a new systemconfiguration.xml file by doing any of the following options:
    • Restore a backup copy from any Case Diagnostic Tool (CDT) log file collected previously.
    • Submit the following to Trend Micro Technical Support:
      • Query result on SQL DB using "select * from tb_SystemConfiguration"
      • TMCM Build Version found in this registry hive:
        HKEY_LOCAL_MACHINE\Software\WOW6432Node\TrendMicro\TVCS
        Key: BuildVersion
  3. Back up and replace the current systemconfiguration.xml with the new one generated from the previous step.
  4. Start the Trend Micro Control Manager/Apex Central Service.
  5. Start the Trend Micro Management Infrastructure.
Keywords: issue in management infrastructure service,error 503 in tmcm console,recreate SystemConfiguration.xml file