To resolve the issue, apply exclusions for the following files under Global Settings.
For WFBS On-Premise
- Log in to Worry-Free Business Security web console.
- Navigate to Administration > Global Settings.
- Select the Exceptions tab.
- Under Process Exception List, add these entries:
- teamviewer.exe
- tv_x64.exe
- tv_w32.exe
- teamviewer_service.exe
- teamviewer_desktop.exe
- Click Save.
- Manually update the security agents and try to run again the TeamViewer.
For WFBS-SVC
- Log in to the Worry-Free Business Security Services web console.
- Navigate to Policies > Global Exception Lists.
- Under Web Reputation / URL Filtering, click Allowed Process List.
- Click +Add, then add the entries below:
- teamviewer.exe
- tv_x64.exe
- tv_w32.exe
- teamviewer_service.exe
- teamviewer_desktop.exe
- Click Add, and then click Save.
- Manually update the Security agents and try to run the TeamViewer application.