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If the user credentials have been provided within the last 30 days, IWSaaS will not prompt a user to log on.

In this case, the diagnostic tool is useful for testing.

The user should already have an account and has logged on successfully before.

Open a web browser and go to http://diagnose.iws-hybrid.trendmicro.com

IWSaaS is working properly if the connection status for IWSaaS is "Yes".

Click image to enlarge

Keywords: IWS Hybrid,IWSaaS,connectivity testing,check user connecting to IWSaaS,check user connected to IWS Hybrid,check user connected to Interscan Web Security Hybrid,diagnostic tool

Testing the InterScan Web Security as a Service (IWSaaS)/Interscan Web Security Hybrid (IWS Hybrid) connectivity using the Diagnostics Web Page

Product / Version includes:

Trend Micro Web SecurityAll

Last updated: 2021/08/28

Solution ID: KA-0008991

Category: SPEC

Summary

During the product configuration or for troubleshooting purposes, you might need to check which user is connecting to the IWSaaS / Hybrid platform.

If the user credentials have been provided within the last 30 days, IWSaaS will not prompt a user to log on.

In this case, the diagnostic tool is useful for testing.

The user should already have an account and has logged on successfully before.

Open a web browser and go to http://diagnose.iws-hybrid.trendmicro.com

IWSaaS is working properly if the connection status for IWSaaS is "Yes".

Click image to enlarge

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Testing the InterScan Web Security as a Service (IWSaaS)/Interscan Web Security Hybrid (IWS Hybrid) connectivity using the Diagnostics Web Page

Testing the InterScan Web Security as a Service (IWSaaS)/Interscan Web Security Hybrid (IWS Hybrid) connectivity using the Diagnostics Web Page

Product / Version includes:

Summary