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Normally, the cause of this issue is due to an expired JWT Token. To resolve the issue, kindly make sure of the following:

  • The time on the AD is the same as with the Apex One as a Service Time. If they are different, you need to adjust the time and sync it with Apex One as a Service.
  • In any case where the AD time can’t be changed, kindly modify the AgentExpTimeSec setting in ADSyncAgentTool.exe.Config.
     
    By default, it is set to "300 seconds" (5 Minutes).
     
  • Once the time has been changed, kindly run the following command again:

    ADSyncAgentTool.exe –s

    It should be successful.

    CMD

    Command Details

Keywords: unable to sync AD,cannot sync AD,AD sync issue,Files uploaded: unsuccessful,ADSyncAgentTool.exe –s,JWT token validation unsuccessful, IP: <IP Address>
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