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The issue has been resolved in Deep Security 11.0 Update 7. The release has fixed the bug wherein Deep Security Notifier displays "Unknown/Unreachable" for agent status, although the agent was actually online and managed.

If the version of your Deep Security is affected, disabling the Agent-Initiatted Activation: Reactivate Unknown Agents option can resolve this issue.

  1. On the Deep Security web console, go to Administration > System Settings.
  2. Under Agents tab, disable Reactivate unknown Agents tickbox.

    Disable Reactivate Unknown Agents