To manually uninstall PortalProtect 2.5:

1. Stop PortalProtect services by executing following command:

   'sc stop PortalProtect_Master'
   'sc stop PortalProtect_SystemWatcher'
   'sc delete PortalProtect_Master '
   'sc delete PortalProtect_SystemWatcher'

2. Delete the IIS virtual website 'PortalProtect Web Site' and if there is any PP related application pool, please remove it as well.
3. Run the tool PP_Cleanup.vbs.
    

   Read the tool readme for how this tool should be run.
4. Restart the PortalProtect server.
5. After restarting, delete the PortalProtect install folder. Normally, it is C:\Program Files\Trend Micro\PortalProtect.
6. Try to install PortalProtect 2.5 again. If it fails, please collect the installation CDT logs and C:\PP_Cleanup.log.