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To resolve the issue, perform the following steps:

  1. Stop the following TMCM services:
    • Trend Micro Control Manager
    • Trend Micro Management Infrastructure
    • World Wide Web Publishing Service
  2. Create a backup of the following files:
    • ..Control Manager\SystemConfiguration.xml
    • ..Control Manager\WebUI\WebApp\App_Data\SystemConfiguration.xml
  3. Open Command Prompt as an Administrator, then navigate to the TMCM installation folder.
  4. Run the following commands one at a time:
    • XMLModify.exe "m_2FA_iEnable" "0" SystemConfiguration.xml
    • XMLModify.exe "m_EnableADFSAuth" "0" SystemConfiguration.xml
    • copy SystemConfiguration.xml WebUI\WebApp\App_Data\
  5. Start the TMCM services again and check if the issue is resolved.
Keywords: cannot manage AD user accounts,cannot add AD user accounts,cannot login to console