Starting December 2025, the Compliancy Report issue category when creating a new support request will no longer be available.
In order to view the Trend Micro Apex One Migration Checklist, you must first create a BPG Report.
To create a BPG Report:
- Create a new support request and select your Trend Micro™ Apex One™ product profile in the support portal or partner portal. The process is the same for both.
Click the image to enlarge.
- Select Compliancy Report as the issue category.
Click the image to enlarge.
- Download the extraction tool and run it on your Trend Micro Apex One server.
Click the image to enlarge.
- Upload the resulting files in the section shown.
- Click Submit.
You will then receive an email containing your initial report and score. In Section 3, you will find a URL to a fully detailed report explaining the score you received in each section.
After creating the BPG report, click Section 4 to go directly to the Trend Micro Apex One Upgrade Checklist.
| Section 4.1 | Checks your operating system to see if it is supported by Trend Micro Apex One and if HTTPS is enabled. |
| Section 4.2 | Checks your agents and make sure that the operating systems of your endpoints are supported by Trend Micro Apex One. It lists which operating systems you have that are not supported, and notes beside each OS if there is a version or patch of the operating system that is supported. This section also states whether the OfficeScan Agent Version supports migration to Trend Micro Apex One or not. |
| Section 4.3 | Checks your SQL Server. If you wish to use Trend Micro Apex One with Endpoint Sensor, it will show if your SQL Server Version is compatible and confirms if your SQL Server Browser and SQL TCP/IP are both enabled. Endpoint Sensor requires that SQL Full Text Search is enabled. |
While you have multiple upgrade methods to move to Trend Micro Apex One, it is highly recommended that you install a fresh Trend Micro Apex One server and move agents to the new server at a pace and schedule you decide upon. This gives you more control over your upgrade and limits possible risk factors. Please be aware that if you intend to install the Endpoint Sensor components at a later stage, simply run the installer again.