To resolve the issue:
- Open the Ofcscan.ini file in the \PCCSRV\ folder on the OfficeScan server installation directory using a text editor.
- Under the Global Setting section, manually add the following key and set its value to "1":
SP_DisableTmLwfRegistryKeyProtection=1
It will look like this:
[Global Setting]
SP_DisableTmLwfRegistryKeyProtection=1 - Save the changes and close the file.
- Open the OfficeScan web console and go to the Agents > Global Agent Settings screen.
- Click Save to deploy the setting to agents.
To check if the settings have been applied, perform a manual update on the target endpoint.
The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on OfficeScan agent computers:
Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\AEGIS
Key: SP_DisableTmLwfRegistryKeyProtection
Type: DWORD
Value: 1
If the registry above is in place, then issue should be resolved.