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To resolve the issue:

  1. Open the Ofcscan.ini file in the \PCCSRV\ folder on the OfficeScan server installation directory using a text editor.
  2. Under the Global Setting section, manually add the following key and set its value to "1":

    SP_DisableTmLwfRegistryKeyProtection=1

    It will look like this:

    [Global Setting]
    SP_DisableTmLwfRegistryKeyProtection=1

  3. Save the changes and close the file.
  4. Open the OfficeScan web console and go to the Agents > Global Agent Settings screen.
  5. Click Save to deploy the setting to agents.

To check if the settings have been applied, perform a manual update on the target endpoint.

The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on OfficeScan agent computers:

Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\AEGIS
Key: SP_DisableTmLwfRegistryKeyProtection
Type: DWORD
Value: 1

If the registry above is in place, then issue should be resolved.