Views:

Before proceeding to the solutions below, make sure the Solaris version is 11.0.

# uname -a
SunOS unixTestingDSA.dslab.local 5.11 11.0 sun4v sparc sun4v

Uninstall Issue

If the Deep Security Agent was previously upgraded, then uninstallation might fail with the following or related reasons:

# pkg uninstall ds-agent
Creating Plan \pkg: Unknown publisher 'trendmicro'.
# pkg uninstall ds-agent
Creating Plan \
Errors were encountered while attempting to retrieve package or file data for
the requested operation.
Details follow:

file protocol error: code: 37
URL: 'file:///var/opt/ds_agent/ips_repo/publisher/trendmicro/pkg/security%252Fds-agent/12.0.0.280%252C5.11%253A20190426T232240Z'.
(happened four times)

If either of these errors occurs, remove the IPS package manager cache and try to uninstall the agent again.

# rm -rf /var/pkg/cache
# pkg uninstall ds-agent
# pkg unset-publisher trendmicro

Upgrade Issue

If the Deep Security Agent upgrade procedure fails, do the following:

  1. Remove the IPS package manager cache.
    # rm –rf /var/pkg/cache
  2. Upgrade the agent again.