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The issue happens because the integration of Deep Security Manager (DSM) and NSX Manager is not working properly.

As a workaround, follow the procedure below:

  1. On the Deep Security Manager console, go to Computers.
  2. Right-click the vCenter connector and choose Properties.
  3. Go to the NSX Manager tab.
  4. Click the Remove NSX Manager button, and then click Apply and OK.
  5. Uninstall the Deep Security Service on the NSX environment.
  6. On the Deep Security Manager console, go back to vCenter Properties and add the NSX Manager address under the NSX Manager tab.
  7. Under the General tab, click Synchronize Now.
  8. Once the synchronization is complete, deploy the Deep Security Virtual Appliance again.

If the issue persists, collect the following and send to Trend Micro Technical Support: