To delete agent logs:

1. Open the command prompt and navigate to the Safe Lock agent installation directory:

   cd "C:\Program Files\Trend Micro\Safe Lock"

2. Stop the Safe Lock agent service by running this command:

   slcmd.exe -p [Safe_Lock_Agent_Password] stop service

3. Delete the file C:\Program Files\Trend Micro\Safe Lock\wkclevent.db.
4. Delete the content of the following folders:
   • C:\Program Files\Trend Micro\Safe Lock\McAgnt\msgstore
   • C:\Program Files\Trend Micro\Safe Lock\McAgnt\mslstore
5. Start the Safe Lock agent service by running this command:

   slcmd.exe start service