To resolve this issue, the Smart Scan Pattern files inside the activeupdate folder of TMCM/Apex Central must be cleaned. Do the following steps:

1. Open services console (services.msc) and stop the following services:
   • Trend Micro Control Manager/Apex Central
   • Trend Micro Management Infrastructure
2. Look for and created a backup of the “server.ini” file, located in the %ProgramFiles%\Control Manager\WebUI\download\activeupdate folder.
3. Open the file using a text editor, and then remove the following lines in the [PATTERN] section:
   • P.48040107
   • P.48040108

   

4. Save and Close file.
5. Navigate to %ProgramFiles%\Control Manager\AU_Data\AU_Storage.
6. Look for the “AuStorage.ini” file, and create a backup copy.
7. Open the AuStorage.ini file with a text editor, and do the following:
   • Under the [item_0] line, set the value of "storecount" to 0 (zero)
   • Under the [item_1] line, set the value of "storecount" to 0 (zero)

   

8. Delete the following files/folders:
    

   Create a backup of the files/folders, before deleting them.
   • In the %ProgramFiles%\Control Manager\WebUI\download\activeupdate\pattern folder:
     • icrc$tbl.zip
     • crcz_xxxxxxxxxx.zip
   • Under the %ProgramFiles%\Control Manager\AU_Data\AU_Storage\3\ folder:
     • 1208221959
     • 1208221960
9. Restart the following TMCM/Apex Central services:
   • Trend Micro Control Manager/Apex Central
   • Trend Micro Management Infrastructure
10. Trigger an update for the TMCM/Apex Central components. Follow these steps:
    1. Login to the TMCM/Apex Central web console.
    2. Navigate to Administration > Updates > Manual Update.
    3. Click Download Now. The update may take a few minutes.
11. After completing the update, expand the Antivirustab, and verify if the Smart Scan Pattern version has been updated.