To uninstall the agent using the Diagnostic Toolkit:
- Run the WkSupportTool.exe file on the Trend Micro Safe Lock installation directory.
By default, it is located in C:\Program Files\Trend Micro\Trend Micro Safe Lock. - Provide the agent password.
- Select [B] Uninstall.
- Click Uninstall Software.
If the procedure above fails, manually remove the agent.
- Delete the Safe Lock agent files and folders below:
- C:\Program Files\Trend Micro\Safe Lock
- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Trend Micro Safe Lock
- Delete the following registry entries:
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\SafeLock
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\SafeLock
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmactmon
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TMBMServer
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmcomm
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmevtmgr
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TmLwf
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TmPfw
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TMSLService
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TmWfp
- Restart the machine.
If you encounter an error when deleting files, folders, or registry entries, disable the self-protection.
- Run the WkSupportTool.exe file on the Trend Micro Safe Lock installation directory.
- Select [C] Others.
- Click Stop Self-Protection.
- Click Close.