To uninstall the agent using the Diagnostic Toolkit:

1. Run the WkSupportTool.exe file on the Trend Micro Safe Lock installation directory.
   By default, it is located in C:\Program Files\Trend Micro\Trend Micro Safe Lock.
2. Provide the agent password.
3. Select [B] Uninstall.
4. Click Uninstall Software.

If the procedure above fails, manually remove the agent.

1. Delete the Safe Lock agent files and folders below:
   • C:\Program Files\Trend Micro\Safe Lock
   • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Trend Micro Safe Lock
2. Delete the following registry entries:
   • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\SafeLock
   • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\SafeLock
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmactmon
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TMBMServer
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmcomm
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmevtmgr
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TmLwf
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TmPfw
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TMSLService
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TmWfp
3. Restart the machine.

If you encounter an error when deleting files, folders, or registry entries, disable the self-protection.

1. Run the WkSupportTool.exe file on the Trend Micro Safe Lock installation directory.
2. Select [C] Others.
3. Click Stop Self-Protection.
4. Click Close.