To resolve this issue:
- Stop the IS and NS service. Note that "Trend ServerProtect" is the NS service, and the "Trend ServerProtect Agent" is the IS service.
- Take all the files from the IS (same server), C:\Program Files\Trend\SProtect\Hotfix\64bit (or 32bit).
- Put these files in the NS Folder (same server), C:\Program Files\Trend\SProtect\x64 (or 32 for x86).
- Start the NS service, then start the IS service.
- Refer to KB 1037945 to manually upgrade the NS Scan Engine.
- Manually upgrade the NS Pattern File(s), example: lpt$vpn.xxx and ssaptn.579.
- Stop the NS service.
- Put files in C:\Program Files\Trend\SProtect\x64 (or 32 for x86).
- Reboot the NS service to install the engine. If rebooting is not possible at the moment, a restart of service may suffice.
If for some reason there is an issue copying files from IS folder to NS folder, causing an update failure, follow these steps:
- Stop IS and NS Service.
- Back up, then delete all directory/files found under C:\Program Files\Trend\SProtect\x64\AC_Up-Rb.tmp\AU_Data\.
- Start the NS service, then start the IS service.