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Software upgrade to DDAN version 6.9 or higher will not be supported with the following DDAN hardware model:

  • DDAN 1000 (Dell R720)
  • Hardware specification that is same or lower than DDAN 1000 (Dell R720)

To determine the DDAN hardware model, do the following:

  1. Open DDAN console.
  2. Go to Help > About.

If the DDAN hardware model is not available in About page, do the following:

  1. Open the DDAN console.
  2. Go to Virtual Analyzer > Sandbox management > Images. Check if the maximum instance number is <=33. If yes, the hardware is similar to DDAN 1000.

Customers who do not wish to update their hardware can keep using DDAN 1000 running version 6.8 which will be sustained until notified.

Recommended Action

Trend Micro offers a standard 3-year hardware warranty for most countries. To check the warranty, visit Dell’s website and input the service tag. As most DDAN 1000 (R720) hardware are now out of warranty, any affected customer has the option to do hardware refresh. Please contact your Trend Micro Account Manager or partner.

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