Resetting the Program
- Plug in the Portable Security 3 Scanning Tool to the endpoint.
- Copy the SupportTool folder from the USB device into your local drive.
- Double-click the TMPSSuprt.exe file ( ).
- Go to More Tools tab.
- Click 1. Reset Device.
- Select Default Program Settings and click Next.
- Confirm the reset.
Do not unplug the Scanning Tool until the reset process has completed and a pop-up appears stating “You have successfully reset the device”.
- Unplug and then plug-in the device again to verify that the Scanning Tool has been reset.
Resetting the Device
- Plug the Trend Micro Portable Security 3 Scanning Tool into the endpoint.
- From the TMPS3 SYS drive, copy the SupportTool folder from the USB device onto your local drive.
- In the appropriate Win32 or x64 folder, double-click the TMPSSuprt.exe file.
- Go to More Tools tab.
- Click Reset Device.
- Select Default Factory Settings and click Next.
- Copy the Activation Code, and select Finished saving the Activation Code option.
- Click Yes.
Do not unplug the Scanning Tool until the reset process has completed and a screen appears stating that the reset was successful.
- Remove and reinsert the device, then execute Launcher.exe to verify that the Scanning Tool has been reset. The Scanning Tool Mode screen appears after successfully resetting the Scanning Tool.