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1. Log in to the Trend Micro Business Success Portal.
    

   An account can be created by signing up here.

    
2. Go to New Case.
3. Choose the following:
   • Product: Apex One or Apex One as a Service
   • Product version: 2019 (If Apex One On-premise)
   • Affected operating system
4. Within the New Request page, choose a Product Profile from the dropdown list. In this example, we will select Trend Micro Apex One as the Product Profile.

   You may need to update or add a product profile.

   Tick the Compliancy Report radio button.

   

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5. Download the Extraction Tool and save it to your existing Trend Micro Apex One server.

   

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6. Unzip and execute the ExtractionTool_v4.0.exe, further instructions are included in the README.txt. Follow the onscreen prompts to complete.

   

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7. After a few minutes, it will complete the compliancy scan of your Trend Micro Apex One server. It will create a zipped folder. For example: DBExtract_20211110123835_apex.trend.local.zip.
8. Upload this zipped folder to the New Request webpage form from earlier. Click Submit.

   

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9. The Request Sent pop-up message will appear informing you that a new Support Case has been created, including the case number.

   

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10. The status of the support case can be checked in MySupport > Support Requests.
11. Once the report has been been generated you will receive an email to indicate that it is available for download and review.

    

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12. The report in PDF file can be found under Support Requests > File Attachments.

    The PDF file can be downloaded and reviewed similar to the OSCE_Compliancy_Report generated as an example for this KB article.

    

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