- Log in to the Trend Micro Customer Support Portal.
An account can be created by signing up here.
- Choose New Request.
- Within the New Request page, choose a Product Profile from the dropdown list. In this example, we will select Apex One as the Product Profile.
You may need to update or add a product profile.
Tick the Compliancy Report radio button.
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- Download the Extraction Tool and save it to your existing Apex One server.
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- Unzip and execute the ExtractionTool_v4.0.exe, further instructions are included in the README.txt. Follow the onscreen prompts to complete.
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- After a few minutes, it will complete the compliancy scan of your Apex One server. It will create a zipped folder. For example: DBExtract_20211110123835_apex.trend.local.zip.
- Upload this zipped folder to the New Request webpage form from earlier. Click Submit.
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- The Request Sent pop-up message will appear informing you that a new Support Case has been created, including the case number.
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- The status of the support case can be checked in MySupport > Support Requests.
- Once the report has been been generated you will receive an email to indicate that it is available for download and review.
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- The report in PDF file can be found under Support Requests > File Attachments.
The PDF file can be downloaded and reviewed similar to the OSCE_Compliancy_Report generated as an example for this KB article.
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For Apex One SaaS customers, please open a support ticket and one of our Customer Support Engineers will help to generate the Compliancy Report on your Apex SaaS instance for you.