Views:
  1. Log in to the Trend Micro Customer Support Portal.
     
    An account can be created by signing up here.
     
  2. Choose New Request.
  3. Within the New Request page, choose a Product Profile from the dropdown list. In this example, we will select Apex One as the Product Profile.

    You may need to update or add a product profile.

    Tick the Compliancy Report radio button.

    New Request

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  4. Download the Extraction Tool and save it to your existing Apex One server.

    Download Extration Tool

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  5. Unzip and execute the ExtractionTool_v4.0.exe, further instructions are included in the README.txt. Follow the onscreen prompts to complete.

    Unzip the tool

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  6. After a few minutes, it will complete the compliancy scan of your Apex One server. It will create a zipped folder. For example: DBExtract_20211110123835_apex.trend.local.zip.
  7. Upload this zipped folder to the New Request webpage form from earlier. Click Submit.

    Upload the zipped folder

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  8. The Request Sent pop-up message will appear informing you that a new Support Case has been created, including the case number.

    Request Sent

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  9. The status of the support case can be checked in MySupport > Support Requests.
  10. Once the report has been been generated you will receive an email to indicate that it is available for download and review.

    Report generated

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  11. The report in PDF file can be found under Support Requests > File Attachments.

    The PDF file can be downloaded and reviewed similar to the OSCE_Compliancy_Report generated as an example for this KB article.

    Compliance Report

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For Apex One SaaS customers, please open a support ticket and one of our Customer Support Engineers will help to generate the Compliancy Report on your Apex SaaS instance for you.