Disabling TLS 1.0 on Apex One server causes "System error. Error ID: 5" when activating Apex One Vulnerability Protection Service from Apex Central

Product / Version includes:

Apex Central2019 , Apex One2019

Last updated: 2022/12/29

Solution ID: KA-0010417

Category: Troubleshoot

Summary

This KB is kept for historical and troubleshooting purposes and only applies to versions before build 1141. Builds 1141 and later are not affected, and prior versions are encouraged to update to the latest version. Patches for Apex One can be found on our Download Center.

When deploying policy-enabled Apex One Vulnerability Protection, it shows the following error:

"System error. Error ID: 5"

Based on Apex One Server Vulnerability Protection debug log (ivp_server0.log), the connection is reset when communicating with the Apex One server:

May 22, 2019 11:45:05 AM com.trendmicro.ivp.core.Core setupOSCEIntegration
SEVERE: Failed to register OSCE.
May 22, 2019 11:45:05 AM com.trendmicro.ivp.core.Core main
SEVERE: Failed to start iVP server.
java.net.SocketException: Connection reset

Root Cause Analysis

Apex One Vulnerability Protection only supports TLS 1.0. When TLS 1.0 is disabled on the server, it causes a communication issue between Vulnerability Protection and the Apex One server.

Refer to the following recommended actions:

Ensure TLS 1.0 is enabled on the server. Make sure both keys have an Enabled DWORD value of 1. If the keys don't exist, create them. Reboot the computer after making change.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server
This issue is fixed in Apex One Hot Fix Build 1141. Apply the latest Apex One critical patch / hot fix to address this issue.

Please note that TLS 1.0 could be disabled via GPO in corporate environment due to security consideration.

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Disabling TLS 1.0 on Apex One server causes "System error. Error ID: 5" when activating Apex One Vulnerability Protection Service from Apex Central

Disabling TLS 1.0 on Apex One server causes "System error. Error ID: 5" when activating Apex One Vulnerability Protection Service from Apex Central

Product / Version includes:

Summary