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Refer to the following recommended actions:

  • Ensure TLS 1.0 is enabled on the server. Make sure both keys have an Enabled DWORD value of 1. If the keys don't exist, create them. Reboot the computer after making change.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server

  • This issue is fixed in Apex One Hot Fix Build 1141. Apply the latest Apex One critical patch / hot fix to address this issue.

Please note that TLS 1.0 could be disabled via GPO in corporate environment due to security consideration.