TA-Server
For this step, we used “telnet agent-ip listening-port” to verify this issue.
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The issue may be caused by a destination IP address that is unreachable.
- The agent may have been moved to an external LAN.
- The server may be unable to route to the agent.
- The issue may be caused by FW blocking the IP address:port. To confirm the issue, contact the customer network administrator.
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The issue maybe caused by the Tmlistem.exe process stopped on the agent.
Next Steps
- Reload the agent to verify whether this issue can be fixed.
- If the tmlisten.exe process is still not running, contact Trend Micro Technical Support to fix this issue.
TA-Agent
To verify the issue, we will use the command: telnet Server-IP/FQDN/Hostname Server-SSL-port.
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This issue maybe caused by the destination IP address was unreachable.
- The agent may have been moved to external LAN.
- The agent may be unable route to the Server.
- This issue may be caused by the FW blocked the OSCE/ApexOne-Server-IP:SSL-port traffic.
Next Step
- Contact your customer network administrator to confirm it.