Summary

The following issues are experienced when deploying policies from Apex Central:

• Timeout is encountered when deploying policies to the following Apex One features:
  • Application Control
  • Endpoint Sensor
  • Vulnerability Protection
• "Error Code: System error. Error ID: -1" appears during Policy Deployment

Root Cause Analysis

• In the Apex Central diagnostic.log, located at ...\Control Manager\WebUI\WebApp\widget\repository\log, Error code 28 can be seen:

    
  2020-01-28 14:30:45,737,DEBUG,null,null,[modOSCE IVPProxy][send_policy]URL = 
      https://[Apex One FQDN]:4343/officescan_ivp/command
   
  2020-01-28 14:30:45,737,DEBUG,null,null,[modOSCE IVPProxy][send_policy]param = 
      {"name":"UpdateClientSettings","clientUIDs":["7f9ecef9-4c47-4959-83f0-7a578194aaad"],
      "policyGUID":"0a5bd0f0-ca0f-4cf7-8307-752627eebf7a","policyVersion":"2020-01-28 06:29:49"
   
   
  2020-01-28 14:30:55,737,DEBUG,null,null,[HTTPTALK]Failed error code:28
   
  2020-01-28 14:30:55,737,DEBUG,null,null,[HTTPTALK]Failed reason:Connection timed out after 10016 milliseconds
   
  2020-01-28 14:30:55,737,DEBUG,null,null,[modOSCE IVPProxy][send_policy]Send() failed, 
  error message = Connection timed out after 10016 milliseconds    
  

• The Activation Code seen in the Ofcserver.ini file and ivp_server0.log file are different:
  • In the Ofcserver.ini file located at ...\Trend Micro\Apex One\PCCSRV\Private:

    [IVP_LICENSE_INFO]
    AC=OS-ALRN-XFCLG-XXXX-DFK9K-A7SDZ-XXXX
    

  • In the ivp_server0.log file located at ...\Trend Micro\Apex One\iServiceSrv\iVP:

    2020 01/28 14:30:47 [25d0 : 1e78] (00) (D) [iVP Handler][w3wp.exe]HandleRequest -
    strResponse content: {"name":"OSFResponse","result_code":0,"query_id":"OSF_ONQUERY_PR_AC_AND_LICENSE_PROFILE","product_id":"OSF_IPRODUCT_IVP","result_data"{"type":"OSF_QUERY_RESULT_TYPE_DATA","content":[{"pr_ac_key":"AP-9UFG-HWYPJ-XXXXX-9RARW-XXXXX-YTKSJ","pr_ac_profile":"01011B0A630F1C1D120D030A1018006E081463081B080D1D0968170B030E1109101B0A630F1C1D120D030A1018006E081463081B080D1D0968170B030E11091077A39C754890FF7397694872C6B17801"}]}[ivphandler.cpp(152)]
    

Based from the findings above, the timeout issue occurs because the Activation Code from Apex Central is different with the one in ofcserver.ini of Apex One.