There are two options that can be used as action plan:
Option 1: Install Hotfix 1141
The issue is resolved in Apex One Hotfix 1441. Trend Micro recommends you apply the latest Apex One patch to address the issue.
Option 2: Issue new certificate
If the customer does not want to apply the latest Apex One critical patch / hot fix, they will need to issue a new certificate to match the new Hostname for the Apex One server website.
Follow these steps to issue a new certificate to match the new Master_DomainName for the Apex One server website:
- Open OfcUninst.txt, modify the value of "InstallWorkStation" to be the same as the Master_DomainName in ofcscan.ini.
- Run Command Prompt as Administrator, and change the directory to the Apex One Server installation directory: ...\Trend Micro\Apex One\PCCSRV\.
- Execute the following command to generate a new certificate:
SVRSVCSETUP.exe -GenIISCert - Open IIS Manager, and choose the new certificate for Apex One server website.