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To resolve this issue, apply Apex One Hot Fix Build 2047. This hot fix updates the stored procedure osp_cb_dbUpdatePolicyStatus_V2 with correct collation. This fixes the SQL exception.

Enhanced security policies may not be sent to Security Agents across the network successfully when users manage the Apex One server from the Apex Central web console. This happens when the Apex One SQL database is installed on a Microsoft SQL Server that users a collation method other than the default "SQL_Latin1_General_CP1_CI_AS".