[DBServer] SQLType=0 PoolMinimum=10 PoolMaximum=15 ConnectionString=Provider=SQLNCLI11; Server=CL-HQ-OFFSRV Database=CL-HQ-OFFSRV-ApexOne ConnectionParameterString= User=!CRYPT!1053B87F2B9E589F0D83C5A4E0F PWD=!CRYPT!20F5FC063AB7D52B8B328819460DBE526461F566708 SQLAuthMode=5020 LogAccessorInstance=2 ConnectionTimeout=60 CommandTimeout=60 SQLServerVerInfo=13.0.5101.9;SP2;Standard Edition (64-bit) [INI_DBE_ENGINE_SECTION] DBE_ENGINE=1002 SQLDBThreadingMode=1 SQLDBThreadCount=20 SQLCmd_path= ExpressEdition=0

Next Steps

If the server uses the codebase, copy the file and restore it to your testing environment to verify it.

If the server uses the SQL server, refer to the KB article: Creating a data link (UDL) file and testing the connectivity to a Microsoft SQL server to verify the SQL connection.

If the dbserver.exe service crashed, export the customer DB and use the following KB to collect application dump: Collecting Log Dumps when System and Applications encounter hang and crash issues.

DBServer service stopped causing agents to not display in the web console of Trend Micro Apex One™

Product / Version includes:

OfficeScan XG , Apex One All

Last updated: 2025/05/28

Solution ID: KA-0010457

Category: Troubleshoot

Summary

The Troubleshooting Assistant for Server tool detected that the DBServer service has stopped.

In some environments, the DB server service is not running. This will result in the agents not being shown in the web console, the agent cannot get the settings from the Trend Micro Apex One Server, and so on.

Check if the dbserver.exe is running. Go to Task Manager > Details.

Check whether the SQL server can be connected. Here's an example for ofcserver.ini:

[DBServer]

SQLType=0
PoolMinimum=10
PoolMaximum=15
ConnectionString=Provider=SQLNCLI11;
Server=CL-HQ-OFFSRV
Database=CL-HQ-OFFSRV-ApexOne
ConnectionParameterString=
User=!CRYPT!1053B87F2B9E589F0D83C5A4E0F
PWD=!CRYPT!20F5FC063AB7D52B8B328819460DBE526461F566708
SQLAuthMode=5020
LogAccessorInstance=2
ConnectionTimeout=60
CommandTimeout=60
SQLServerVerInfo=13.0.5101.9;SP2;Standard Edition (64-bit)

 
[INI_DBE_ENGINE_SECTION]
DBE_ENGINE=1002
SQLDBThreadingMode=1
SQLDBThreadCount=20
SQLCmd_path=
ExpressEdition=0

DBE_ENGINE=1001 means CodeBase
DBE_ENGINE=1002 means SQL Server
SQLAuthMode=5020 means SQL server account
SQLAuthMode=5030 means windows account

Next Steps

If the server uses the codebase, copy the file and restore it to your testing environment to verify it.
If the server uses the SQL server, refer to the KB article: Creating a data link (UDL) file and testing the connectivity to a Microsoft SQL server to verify the SQL connection.
If the dbserver.exe service crashed, export the customer DB and use the following KB to collect application dump: Collecting Log Dumps when System and Applications encounter hang and crash issues.

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DBServer service stopped causing agents to not display in the web console of Trend Micro Apex One™

Next Steps

DBServer service stopped causing agents to not display in the web console of Trend Micro Apex One™

Product / Version includes:

Summary

Next Steps