Check whether the SQL server can be connected. Here's an example for ofcserver.ini:

[DBServer]

SQLType=0

PoolMinimum=10

PoolMaximum=15

ConnectionString=Provider=SQLNCLI11;

Server=CL-HQ-OFFSRV

Database=CL-HQ-OFFSRV-ApexOne

ConnectionParameterString=

User=!CRYPT!1053B87F2B9E589F0D83C5A4E0F

PWD=!CRYPT!20F5FC063AB7D52B8B328819460DBE526461F566708

SQLAuthMode=5020

LogAccessorInstance=2

ConnectionTimeout=60

CommandTimeout=60

SQLServerVerInfo=13.0.5101.9;SP2;Standard Edition (64-bit)

 

[INI_DBE_ENGINE_SECTION]

DBE_ENGINE=1002

SQLDBThreadingMode=1

SQLDBThreadCount=20

SQLCmd_path=

ExpressEdition=0

DBE_ENGINE=1001 means CodeBase (only support OSCE XG)

DBE_ENGINE=1002 means SQL Server

SQLAuthMode=5020 means SQL server account

SQLAuthMode=5030 means windows account

Next Steps

• If the server uses the codebase (OSCE XG only), copy the file and restore it to your testing environment to verify it.
• If the server uses the SQL server, refer to the KB article: Creating a data link (UDL) file and testing the connectivity to a Microsoft SQL server to verify the SQL connection.
• If the dbserver.exe service crashed, export the customer DB and use the following KB to collect application dump: Collecting Log Dumps when System and Applications encounter hang and crash issues.