To fix the issue, verify the cryptographic keys on the agent. Do the following:
- Open "secpol.msc" using Run or Command Prompt.
- Expand Security settings > Local Policies > Security Options.
- Go to "System Cryptography: Use FIPS compliant algorithms".
- Disable it and try to redeploy the policy again.
If issue persists, check the ofcipcer.dat file:
- Navigate to ..\Program Files (x86)\Trend Micro\Apex One\PCCSRV\Pccnt\Common\.
- Rename ofcipcer.dat to ofcipcer.cer.
- Check the Serial Number, it needs to be the same with the IIS binding certificate.
If they are not the same, replace ofcipcer.dat by public key. For instructions, refer to:
Configuring Apex One to use a certificate signed by corporate Certificate Authority - Wait until agent gets the new ofcipcer.dat, then redeploy the policy.