Check the versions of the server side and agent side:
- Agent Path:
\Trend Micro\Security Agent\hotfix_history.ini
Or check the registry key "BuildNum" in:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.(64-bit)
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.(32-bit) - Server Path:
\PCCSRV\Admin\hotfix_history.ini
- Update depending on the version:
- If the versions are different, please Update Now.
- If the versions are the same:
- Copy the tmtouch tool from the ..\PCCSRV\Admin\Utility\Touch directory to the ..\PCCSRV \Admin folder.
- Open Command Prompt and run the following command under ..\PCCSRV \Admin> directory:
tmtouch hotfix_history.ini
- Go the folder ..\PCCSRV\Download.
- Check the timestamps of hotfixNT.txt, hotfixNT_X64.txt, and the value of HotFix in the file.
- Do the Update Now.
- Collect the CDT Log on both the server and the agent sides.
- Collect the following files:
- Server side: ..\PCCSRV\Download\hotfixNT.txt; ..\PCCSRV\Download\hotfixNT_X64.txt
- Agent side: ..\Trend Micro\Security Agent\Hotfix.dat