To resolve this:
TMSMDBTool.exe --oscedbinfotoreg
Apex One2019 , Apex One (Mac)All
The following scenario would occur if Apex One (Mac) 3.5.2217 is not installed prior on installing Apex One Patch 3 (8358) (e.g Apex One (Mac) 3.5.2141).
Apex One Mac web console cannot be accessed.
Apex One (Mac) Main Service does not start, and the latest Apex One (Mac) 3.5.2217 patch cannot be installed.
In the Apex One Mac debug log located at ...\Trend Micro\Apex One\Addon\TMSM\debug.log
2020-07-02 13:30:26 296316 [20] DEBUG TMSMMainService - [GetOsfWebApiUrl] OSF system call url: (https://SERVER.DOMAIN.com:4343/officescan/osfwebapp/api/v1/SystemCall) [0]
2020-07-02 13:30:26 296316 [20] DEBUG TMSMMainService - [RegisterOSF] Response content: {"system_call_id":"OSF_SYSCALL_ONREGISTER","system_call_result_data":{"result_code":10005,"result_data":"Internal operation error"}} [0]
2020-07-02 13:30:54 93 [4] ERROR TMSMMainService - Error occurs when starting service. [0]
System.Security.Cryptography.CryptographicException: The parameter is incorrect.
Apex One Patch 3 has enhancement on password encryption algorithm causing Apex One (Mac) 3.5.2141 a database connection problem. This causes a problem accessing the web console and upgrading to Apex One (Mac) 3.5.2217.
To resolve this:
TMSMDBTool.exe --oscedbinfotoreg