License Model
Customers who have Apex One SaaS with a paid EDR license already have the XDR Add-on. For more information, refer to Apex One as a Service with Paid XDR licenses
Customers who have never had a Full/Trial iES license or EDR license can get complimentary XDR licenses for 10% of the licensed seats. Learn more by referring to Trend Micro products with Complimentary license for Trend Micro Vision One
Migration Path
Currently, to migrate from the Complimentary XDR licenses (SaaS, on-prem) or an On-Prem EDR license to a full XDR license, the migration path is Apex One SaaS with paid XDR.
XDR is currently unavailable for On-Premise Only or Hybrid configurations.
Check the detailed comparison of Complimentary XDR and Paid XDR here.
Eligibility for Complimentary XDR
If the following criteria are met, customers are eligible for Complimentary XDR.
| Environment | On-Premise | SaaS | Hybrid1 | |||
|---|---|---|---|---|---|---|
| Apex One Server2 | Apex Central Server | Apex Central SaaS3 | Apex One On-Premise Server | Apex One SaaS | Apex Central On-Premise | |
| Customers' Apex One license seat counts < 100 (US/EU) or < 250 (AMEA/JP) | N | N | N | N | N | N |
| Customers' Apex One licenses were issued by MSP | N | N | N | N | N | N |
| Customers installed competitor EDR products or Trend Micro Endpoint Sensor (standalone) on the agents | Y4 | N | Y4 | Y4 | N | N |
| No valid EDR or XDR add-on licenses (trial, full or POC full) activated inside product or in chosen onboarding CLP accounts | Y5 | N | Y6 | Y5 | N | N |
1 There are two (2) possible setups: A) Apex Central On-Prem manages both Apex One On-Prem or SaaS and B) Apex Central On-Prem manages only Apex One SaaS. For Apex One SaaS, if customers onboard Complimentary XDR BEFORE setting up Hybrid, customers can still get 10% Complimentary XDR (as at the time they were able to initiate the flow from Apex Central SaaS just like pure SaaS scenario).
2 Apex One Server needs to be Patch 3 or above.
3 Both new & existing provisions are patched after 2007 July Maintenance.
4 However, customers will need to remove competitor or TMES from agent side manually so that they can successfully enable Complimentary XDR from XDR.
5 For expired on-prem EDR/XDR add-on licenses, customers need to delete the licenses from product manually for Complimentary XDR promotion to display.
6 To be supported soon.