Root Cause Analysis
In C:\TMSM_PreInstall.log
[9-13-2022 13:37:23][DebugLevel-Info]---Launch TMSM.EXE at C:\Windows\TEMP\ {F2CEF732-C906-4961-A341-D117A18DE888}\{585D1C07-4D36-4465-AE4A-FA83DDA71948}\TMSM.exe (c:\ci-jenkins\workspace\TMSM\OnPremise-Patch6\TMSM-Server-OnPremise-Patch6\en\installshield\ TMSforMacintosh\Script Files\Setup.Rul, 1248) [9-13-2022 13:38:08][DebugLevel-Error]---TMSM.exe Installation stopped unexpected. (c:\ci-jenkins\workspace\TMSM\OnPremise-Patch6\TMSM-Server-OnPremise-Patch6\en\installshield\ TMSforMacintosh\Script Files\Setup.Rul, 1265) [9-13-2022 13:38:08][DebugLevel-Info]---Set Reg SetupRunning =0 c:\ci-jenkins\workspace\TMSM\OnPremise-Patch6\TMSM-Server-OnPremise-Patch6\en\installshield\ TMSforMacintosh\Script Files\Setup.Rul, 1501) [9-13-2022 13:38:10][DebugLevel-Info]---Check if need to rollback , return 112 c:\ci-jenkins\workspace\TMSM\OnPremise-Patch6\TMSM-Server-OnPremise-Patch6\en\installshield\ TMSforMacintosh\Script Files\Setup.Rul, 259) [9-13-2022 13:38:10][DebugLevel-Info]---Error message There is not enough space on the disk.
Based on the findings, the Installation directory does not have enough space to perform the Apex One (Mac) plugin installation.
Resolution
- Add a disk space in the Apex Server installation directory.
- Restart the Apex One Plugin Manager Services and Apex One Master Service, then try to reinstall the Apex One Mac plugin.
- Verify if the installation will proceed.