- The popup window can be seen by both license account and sub-account.
- Popup window can be closed.
- Top banner cannot be closed.
- Period Definition:
- License is in valid period (Defined in CLP/LMP)
- Calculation: Current Time is before customer License Expired Date
- Remind Condition:
- For Full License:days before License Expired Date
- For Trial License:days before License Expired Date
- For Auto Renewal Customers: No remind action in license period to avoid disturbing customer
- Remind Action:
- Popup window after administrator login
- Top banner on each page in admin web console
- Email notification to email address:
- Saved in account profile (by provision or added later)
- Email address synced from CLP/LMP
- Period Definition:
- License is in grace period (Defined in CLP/LMP)
- Calculation: Current Time is after License Expired Date and before end of Grace Period
- Grace Period is synchronized from CLP and LMP system
If grace period > 30days: Use the grace period sync from CLP (30days) or LMP (45days)
Else: Grace period=30days
- Remind Condition: Grace Period start
- Remind Action:
- Popup window after administrator login
- Top banner for each page in admin web console
- Email notification
- Send notification to remind license purchase/renew while grace period start
- Send notification to remind MX record change in 2 days before end of Grace Period
- Period Definition: 30 days from Grace Period expired
- Condition: Freeze Period start
- Action: Block customer mail traffic
- Disable customer domains in EMS backend: Block admin and end user console access
- Period Definition:
- Freeze period expired
- Calculation: Current Time is after (License expired + Grace Period + 30 days)
- Condition:
- Purge Period start
- Action:
- Purge customer all configurations and data permanently
- It cannot be recovered